We use tracked shipping methods and you can check the status of your package at any time using the link in your shipping notification e-mail you receive once your parcel has left our warehouse in Sweden. Please note that it may take up to 48 hours for the tracking status to appear.
When your order leaves our warehouse you will receive a tracking number via e-mail which you can use to track your order. At any time, you can check the status of your package using the link in the shipping notification. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with both delivery and the return delivery, including any taxes and duties. Goods will be dispatched on regular working days, Monday to Friday. We aim to dispatch all orders within 24 hours. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability, customs clearance processes, faulty delivery information or any other unforeseen activities.
To request a return, simply go to the return page
and sign in with your e-mail address and order number. Select the item(s) you want to return and choose whether you want to do a refund, exchange or complaint. Once the return registration is completed, you’ll receive further instructions of how to return your parcel.
We'll charge customers for shipping back to us. 45 SEK for returns within Sweden, 10 EUR for returns outside Sweden.
You can exchange any item(s) for another color or size as long as we have it in stock. If you wish to exchange for a different style, we kindly ask you to return the item for a refund and place a separate order for the new garment.
Refunds will be processed once the returning goods have been received at our warehouse and passed the inspection, from which point you’ll receive a refund confirmation e-mail. If you paid by credit or debit card, direct debit or directly via Klarna’s app or website, the amount will be transferred back to the account or card used within 5 working days, from the time the return has been processed.
If you return your item(s) before you pay your Klarna invoice, please make sure to pause your statement either on your Klarna app or by contacting Klarna’s Customer Support. In this way, you don't have to worry about reminders or late payment fees while you're waiting for us to process the return. Please note that it can take up to 10 working days for your return to be received and handled at our warehouse and up to 5 more days until the money arrives on your account depending on your chosen payment method.
RETURN AND EXCHANGE POLICY
When returning a product you are obliged to keep the product in the same condition as when delivered. You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. All original packaging, price labels, hygiene liner etc shall be returned with the product without having been tampered with. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
Payment & Security
Klarna, PayPal, Credit and Debit Card (Visa, Mastercard, AmEx) and Apple pay.
We use the latest Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser, which you can click on to find out information about the SSL digital certificate registration.
You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with “https” instead of the normal “http”. This means that you are in secure mode.
Terms & Condition
Name: Water & Virgo AB
Reg. No: 559235-7148
VAT No: SE559235714801
Address: Fiskebäcks Hamn 3, 426 58 V. Fröunda
E -mail: firstname.lastname@example.org
These terms governs your use of, and purchases from, the domains www.waterandvirgo.com By clicking the button “Place order” you agree to be bound by these Terms and Conditions. Please make sure that you have read and understood these Terms and Conditions when using our site. Water & Virgo reserves the right to revise these Terms and Conditions and users are responsible for keeping themselves updated with such changes.
INFORMATION OF CONTRACT AND ORDERING
All orders submitted by you are subject to acceptance by us. We may choose not to accept your order and reserve the right not to deliver for any reason without any liability to you. Examples of when we may not accept your order include, but are not limited to, incorrect stock level shown on site at the time of receiving the order, incorrect price displayed on the site or if we are unable to authorize your payment.
Once we have received your order you will receive an automatic e-mail confirming your order. Please note that the confirmation e-mail is only an acknowledgement that we have received your order and not a binding acceptance of your order. A binding contract is formed when we send you a shipping confirmation e-mail.
Water & Virgo does not guarantee that all items included on the site are in stock at the time of your order. In the event that an item is unavailable you will be contacted shortly by phone or e-mail. Water & Virgo cannot guarantee that the content on the page is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date and Water & Virgo may at any time amend the content of the site. Water & Virgo holds the right to change prices, correct incorrect prices on all orders as well as final sales and will give you the option of placing a new order with the correct price or canceling your order.
We reserve the right to limit the quantities of Water & Virgo products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order. All attempts at fraud will be reported to the police and Water & Virgo reserves the right to cancel the purchase if any suspicion is raised.
You may purchase products on the site for personal use only and not for resale. By placing an order on the site you certify that you are purchasing the product for your own personal use and not for resale and that you accept our Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.
DISCLAIMER REGARDING PRODUCT INFORMATION
Water & Virgo has the right to adjust prices, involve additional cost and change product information, such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible but we reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. We cannot guarantee that colors on the website will be true to life. This depends partly on color settings of your computer and monitor.
Prices do not include delivery charges. All prices shown on the site include VAT. Water & Virgo may vary the prices of Products listed on the site at any time and without any notice but such changes will not apply to Products in respect of which you have been sent a Dispatch Confirmation. If you have been charged the wrong amount in the web shop Water & Virgo will give you the option to place a new order with the correct price or cancelling your order. Water & Virgo however reserves the right to cancel your order prior to dispatch should we find that the price is incorrect. In such case we will notify you by e-mail. We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a shipping confirmation to you, if the pricing error is obvious and unmistakable and could have been recognised by you as an error.